Finnish tweeter Passi wrote about LeadDesk as follows (translated from Finnish to English):
“AI has been the main reason for me not to invest in LeadDesk, even though the valuation has appeared tempting at times. I cannot assess whether the company will emerge from this rapidly changing landscape as a winner or loser. On the other hand, the same can be said for software development (e.g., Qt). What will these industries look like 10, or even five years from now?”
Analyst Antti Luiro responded with the following, accompanied by the images and screenshots below (Antti’s text translated directly from Finnish to English, so please consider that):
Regarding these customer cases, here’s a chatbot AI case from LeadDesk 
It took 2 weeks to implement. AI handles 86% of the inquiries (although the chatbot naturally increases the number of inquiries), and in terms of direct efficiency, after implementation, customer service representatives had 22% fewer tickets to resolve.
Innebörden kan ha ändrats lite under översättningen och jag kan engelska dåligt. Jag var till stor del tvungen att förlita mig på översättningsprogrammet. 